Refund & Exchange Policy
At New Furniture Palace, we are committed to providing our customers with the best shopping experience. In case you are not completely satisfied with your purchase, we offer a refund and exchange policy under the following terms:
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Refund Policy:
- We offer a full refund within 3 to 5 days of the purchase date, provided the item is in its original condition and packaging.
- Refunds will be processed back to the original payment method used for the purchase.
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Exchange Policy:
- If you are not satisfied with your product, you may request an exchange within 3 to 5 days of purchase.
- Items must be in new, unused condition with all original tags and packaging.
- The exchange can be made for a different item of equal value. If the new item is of a higher value, you will be required to pay the difference.
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Conditions for Refund/Exchange:
- Proof of purchase (receipt or order number) must be presented for all returns or exchanges.
- Customized or made-to-order items are not eligible for refunds or exchanges.
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How to Request a Refund/Exchange:
- To initiate a refund or exchange, please contact us at saadelahi911@gmail.com.
- Alternatively, you can visit us at New Furniture Palace with the product and proof of purchase.
Contact Information:
- For further queries, please feel free to reach out to us at saadelahi911@gmail.com.
Thank you for choosing New Furniture Palace!